General Terms Policy

The satisfaction of our customers is a priority for EventMundi. In this Exchange and Return Policy, we explain how we handle requests for exchanges and returns for travel packages purchased on our website.

1. Exchange of Travel Packages

1.1 Exchanges for personal reasons: If, for any reason, you need to change the travel date, destination or other details of the purchased package, please contact us as soon as possible. We will do our best to meet your needs and offer exchange options that are viable and in accordance with the policies of the suppliers involved in the trip. 1.2 Exchanges due to technical or unforeseen problems: If technical problems or unforeseen circumstances occur that make it impossible to carry out the trip on the scheduled dates, we will make every effort to find an alternative solution. This may include exchanging the package for another similar trip or rescheduling the affected trip. We will do our best to minimize any inconvenience caused.

2. Return of Travel Packages

2.1 Cancellation by customer decision: If you wish to cancel your trip, please contact us as soon as possible. Returns will follow the following guidelines:

• Cancellation before a specified deadline: Depending on the policies of the suppliers involved, we may be able to refund part or all of the amount paid for the package. However, some cancellation fees may apply. We will inform you about the specific cancellation conditions and the fees involved, if any.
• Cancellation close to the travel date: In cases of cancellation close to the travel date, it may not be possible to refund the full value of the package. This is due to commitments and costs already assumed by the suppliers involved. We will do our best to negotiate fair refunds and minimize losses.

2.2 Cancellation for exceptional reasons: In exceptional situations, such as natural disasters, political or security situations, or other unpredictable circumstances that make the trip impossible, we will evaluate on a case-by-case basis to determine the refund or exchange options available. We will do our utmost to ensure your satisfaction and safety.

3. Exchange or return request process

To request an exchange or return of a travel package, please contact our customer support through the communication channels provided on our website. You will need to provide relevant information about the purchase, package details and reason for the request. Our team will evaluate your case and provide available options.

4. General conditions

• Exchanges and returns are subject to the policies of the suppliers involved in the travel packages, as well as the specific conditions mentioned at the time of purchase.
• It is important to carefully read all information and policies related to travel packages before making a purchase.
• Our commitment is to guarantee a positive experience for our customers, acting fairly and seeking appropriate solutions for each situation.

This Exchange and Return Policy is subject to change without prior notice. We recommend that you check the latest version on our website or contact us with any questions.